All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
You can skip the shipping fees with free local pickup at Baan Celadon, 7 Moo 3 Sankhamphaeng Road, Sankhampaeng, 50130, Chiang Mai, Thailand. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 business days, unless specified otherwise. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are 8:30 – 17:00 on Mondays to Saturdays. Please have your order confirmation email with you when you come.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Baan Celadon is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 30 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. All returns must be in original condition with all packaging and parts otherwise we may charge an additional 30% restocking fee.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at email@example.com.